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What happens after you reach out

1. Same-day reply — usually within an hour during business hours.
2. Quick clarifying questions — pane count, stories, special concerns. Send a photo if it's easier.
3. Firm price — what we quote is what you pay.
4. Schedule — typically 1–2 weeks out depending on the season.
5. Day-before confirmation — text or call to confirm we're on for tomorrow.
6. Job day — we arrive on time, do the work, walk through with you.